Desktop app: how to solve the main issues?

How to solve desktop app issues?

For any kind of problem, firstly you have to clean your cache.

Windows

Make sure you are using the latest version of Windows 10. That can be checked from Settings>System>About>Windows Specification

1- Log-out and close the desktop app by tapping on "Quit Musixmatch" (right mouse button on the Musixmatch icon).

2- Search the Musixmatch folder writing down %AppData% on FileExplorer or on the Search box of your Start screen

3- Follow that folder path: AppData\Local\Packages\MUSIXMATCH.LYRICS_7gejyv32yt3te\LocalCache\Roaming\Musixmatch

4- Delete the folder

5- Wait at least 2 minutes before trying to log in again

If this doesn't work

1- Search the Musixmatch folder writing down %AppData% on FileExplorer or on the Search box of your Start screen

2- AppData\Roaming\Musixmatch

3- Delete the folder

4- Wait at least 2 minutes before trying to log in again


Mac

1- Close Musixmatch app through Genius bar

1- Select "Go" and "Go to Folder..."

2- Search the path: ~/Library/Application Support

3- Delete the Musixmatch folder

4- Wait exactly at least 2 minutes before trying to log in again

When you try to log-in, you have a white window?

Close the login window and open it again.

If the problem persists, try to clean your cookies and your cache and try to log-in again

The app doesn't work. I have an error message "CLR error 80004005". How can I fix it?

It is a system problem not related to our App.

An application installed on the end-user machine messed up some Windows components (.NET framework in this case).
Please try if that link works.
But since we do not know why it happened (maybe some old software, or unofficial pc cleaning SW, or a cracked app, etc…), the best is to “refresh the PC without losing documents and personal data” as explained here.


White page while working on a Mission task?
It is a system problem not related to our App.
  1. Press ctrl+R
  2. Go to Mission and select the task you’re working on
  3. Press restore to start from where you left
  4. If it’s not working for you, try deleting this folder: C:\Users\[Your Username]\AppData\Roaming\Musixmatch, then log back in. It should reduce the frequency of this issue.

Oops! Something went wrong :(

  1. If you have worked on this song using the mobile app, this error may show up. It is a known bug that we will fix soon.
  2. What you can do is fix the lyrics using mobile/ask another contributor to edit for you.

Issues like “App doesn’t open”, “I log in, but profile doesn’t show up on desktop app” 

  1. Do troubleshooting
  2. If it doesn't work, check if your anti-virus or other 3rd party app installed on your PC is blocking it or not.

Spotify synchronization doesn’t match the song (1 second behind/ahead)

Don't keep Spotify open while using the Desktop app. If you really need it, try using Spotify web.

If the problem still persists, please read the following FAQ.

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