Desktop app: how to solve the main issues?

How to solve desktop app issues?

For any kind of problem, firstly you should  clean your cache.

Windows

Make sure you are using the latest version of Windows 10. You can check this by following Settings>System>About>Windows Specification

1- Log-out and close the desktop app by tapping on "Quit Musixmatch" (right mouse button on the Musixmatch icon).

2- Search the Musixmatch folder, writing down %AppData% on FileExplorer or on the Search box of your Start screen

3- Follow this folder path: AppData\Local\Packages\MUSIXMATCH.LYRICS_7gejyv32yt3te\LocalCache\Roaming\Musixmatch

4- Delete the folder

5- Wait at least 2 minutes before trying to log in again

If this doesn't work

1- Search the Musixmatch folder, writing down %AppData% on FileExplorer or on the Search box of your Start screen

2- AppData\Roaming\Musixmatch

3- Delete the folder

4- Wait at least 2 minutes before trying to log in again


Mac

1- Close Musixmatch app through the Genius bar

1- Select "Go" and "Go to Folder..."

2- Search the path: ~/Library/Application Support

3- Delete the Musixmatch folder

4- Wait at least 2 minutes before trying to log in again

When you try to log-in, you have a white window?

Close the login window and open it again.

If the problem persists, try to clean your cookies and your cache before trying to log-in again

The app doesn't work. I have an error message "CLR error 80004005". How can I fix it?

It is a system problem not related to our App.

An application installed on the end-user machine messed up some Windows components (.NET framework in this case).
Please see if this link works.
But since we do not know why it happens (maybe some old software, or unofficial pc cleaning SW, or a cracked app, etc…), it's best to “refresh the PC without losing documents and personal data” as explained here.


White page while working on a Mission task?
It is a system problem not related to our App.
  1. Press ctrl+R
  2. Go to Mission and select the task you’re working on
  3. Press restore to start from where you left off
  4. If it’s not working for you, try deleting this folder: C:\Users\[Your Username]\AppData\Roaming\Musixmatch, then log back in. It should reduce the frequency of this issue.

Oops! Something went wrong :(

  1. If you have worked on this song using the mobile app, this error may show up. It is a known bug that we will fix soon.
  2. What you can do is fix the lyrics using mobile/ask another contributor to edit them for you.

Issues like “App doesn’t open”, “I log in, but profile doesn’t show up on desktop app” 

  1. Check out troubleshooting
  2. If it doesn't work, check if your anti-virus or other 3rd party app installed on your PC is blocking it or not.

Spotify synchronization doesn’t match the song (1 second behind/ahead)

Don't keep Spotify open while using the Desktop app. If you really need it, try using Spotify web.

If the problem still persists, please read the following Troubleshooting FAQ.

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