Desktop app: how to solve the main issues?

How to solve desktop app issues?

For any kind of problem, firstly you have to clean your cache.

Windows

1- Log-out and close the desktop app by tapping on "Quit Musixmatch" (right mouse button on the Musixmatch icon).

2- Search the Musixmatch folder writing down %AppData% on FileExplorer or on the Search box of your Start screen

3- Follow that folder path: AppData\Local\Packages\MUSIXMATCH.LYRICS_7gejyv32yt3te\LocalCache\Roaming\Musixmatch

4- Delete the folder

If this doesn't work

1- Search the Musixmatch folder writing down %AppData% on FileExplorer or on the Search box of your Start screen

2- AppData\Roaming\Musixmatch

3- Delete the folder

Mac

1- Select "Go" and "Go to Folder..."

2- Search the path: ~/Library/Application Support

3- Delete the Musixmatch folder

When you try to log-in, you have a white window?

Close the login window and open it again.

If the problem persists, try to clean your cookies and your cache and try to log-in again

The app doesn't work. I have an error message "CLR error 80004005". How can I fix it?

It is a system problem not related to our App.

An application installed on the end-user machine messed up some Windows components (.NET framework in this case).
Please try if that link works.
But since we do not know why it happened (maybe some old software, or unofficial pc cleaning SW, or a cracked app, etc…), the best is to “refresh the PC without losing documents and personal data” as explained here.



If the problem still persists, please read the following FAQ.

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