Desktop app troubleshooting

How to solve desktop app issues?

For any kind of problem, firstly you have to clean your cache.

Windows

1- Log-out and close the desktop app by tapping on "Quit Musixmatch" (right mouse button on the Musixmatch icon).

2- Search the Musixmatch folder writing down %AppData% on FileExplorer or on the Search box of your Start screen

3- Follow that folder path: AppData\Local\Packages\MUSIXMATCH.LYRICS_7gejyv32yt3te\LocalCache\Roaming\Musixmatch

4- Delete the folder

Mac

1- Open the Library folder

2- Follow that folder path: /Library/Application Support/Musixmatch

3- Delete the folder

If the problem still persists, please read the following FAQ.


The desktop app doesn't open on Mac?

First of all, make sure to download the latest version of the app.

1.  Delete library file as described above
2. Remove Musixmatch cookies in Safari
3. In system security panel uncheck allow iTunes to control computer from security and privacy window
4. Delete Musixmatch from security and privacy window
5. Add Musixmatch on security and privacy window
6. Allow Musixmatch to control your computer

Does the issue still persist? Please contact us sending an email to support+desktop@musixmatch.com


The desktop app is not working through Spotify?

  • Update the app
  • Verify that you're using the same Spotify account both in Spotify and Musixmatch
  • Close the Musixmatch window, wait 30 seconds and re-open it
  • Click on Pause, wait 30 seconds and click on Play (on Spotify)
  • Change Track on Spotify and wait 30 seconds
  • Login / Logout (Musixmatch)
  • Close the app (right mouse button on Musixmatch tray icon > "Quit Musixmatch") e re-open it

If after these tests, the problem is still present, we invite you to contact us via mail to support+desktop@musixmatch.com, sending your log:

  • right mouse button on Musixmatch tray icon
  • click on "Copy debug log to clipboard"
  • paste the log on the private message you'll send to us

No lyrics are displayed for the song you are listening through Spotify or iTunes?

Please check if the Musixmatch app is currently running on your system.

Go to Task Manager > Startup and then right-click on the program and select Enable Musixmatch from the popup menu.


Then fire up any song from Spotify or iTunes and wait 10 seconds before checking whether the lyrics are displayed on the windows.

If you still experience problems, report the issue writing at support+desktop@musixmatch.com so we can help you.

When you try to log-in, you have a white window?

Close the login window and open it again.

If the problem persists, try to clean your cookies and your cache and try to log-in again

You have Linux and the desktop app is not working?

It's a problem that we're currently solving. We apologize for the inconvenience.

The app doesn't work. I have an error message "CLR error 80004005". How can I fix it?

It is a system problem not related to our App.

An application installed on the end user machine messed up some Windows components (.NET framework in this case).
Please try if that link works.
But since we do not know why it happened (maybe some old software, or unofficial pc cleaning sw, or a cracked app etc…), the best is to “refresh the PC without losing documents and personal data” as explained  here.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.