Missions Troubleshooting

How to solve desktop app issues?

Please check out the guide

My contribution never goes in the "Completed tasks" bar

A new version of the desktop app will be available soon. 

In the meantime, we invite you to see this video as a temporary workaround:

Error "Oops! Track not available": why and what should I do?

If the track that you want to edit by clicking on the "Start" button is already loaded in Spotify sometimes you'll get an error saying "Oops! Track not available". 

In this case, please try to tap on the Spotify "Play" button related to the same song or try to play another song and go back to the list of tasks, go to the "In progress" tab and click "Edit" on the same task as before.
Sometimes when you click "Start" or "Edit" on a task Spotify will start playing the song but the Musixmatch app will keep loading and eventually give you the error message "Oops! Track not available". 
You can try to go back and apply the same workaround as in the case above.
Error "Oops, something went wrong! Hint: unreadable format": why and what should I do?

Sometimes that error is related to an empty line added before the "Instrumental"

Please try to add just "Instrumental" or the empty line, avoiding to insert both.

I have completed the task, but the song is still on my "In progress" list: what should I do?

In this case, please try to:

-Open the task again by tapping on "Edit" and check if the lyrics are still correct. 

Once checked, tap on 3 top right dots and chose "Mark as correct". Now you'd see the tracks in the "Completed" list.

- Refresh the page by tapping on the following button 

- Log-out from your profile and log-in again

The Quality Assistant doesn't allow to save the lyrics: what should I do?

If you have already checked that the suggestion showed by the quality assistant is not helpful or correct, you have to tap on "Ignore".

The lyrics will be saved and the task added in the completed list. 

The Spotify player is running in delay compared to Musixmatch

Sometimes when you pause the song and manually go to 0.00 with the progress bar fix the problem.

Anyway, whether that you synchronize from scratch or you proofread synch, remember to always check the accuracy of the sync by playing each line (purple play button).

This will be allowed to avoid the temporary bug with Spotify: you have to consider as correct sync related to the Play purple button on the left of each line

White page on a Mission task

  1. Press ctrl+R
  2. Go to Mission and select the task you’re working on
  3. Press restore to start from where you left

If it’s not working for you, try deleting this folder: C:\Users\[Your Username]\AppData\Roaming\Musixmatch, then log back in. It should reduce the frequency of this issue.

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