How to solve desktop app issues?
Please check out the guide
My work never goes in the "Completed tasks" bar
A new version of the desktop app will be available soon.
In the meantime, we invite you to see this video as a temporary workaround:
Error "Oops! Track not available": why and what should I do?
If the track that you want to edit by clicking on the "Start" button is already loaded in Spotify sometimes you'll get an error saying "Oops! Track not available".
Error "Oops, something went wrong! Hint: unreadable format": why and what should I do?
Sometimes that error is related to an empty line added before the "Instrumental"
I have completed the task, but the song is still on my "In progress" list: what should I do?
In this case, please try to:
-Open the task again by tapping on "Edit" and check if the lyrics are still correct.
Once checked, tap on 3 top right dots and chose "Mark as correct". Now you'd see the tracks in the "Completed" list.
- Refresh the page by tapping on the following button
- Log-out from your profile and log-in again
The Quality Assistant doesn't allow to save the lyrics: what should I do?
If you have already checked that the suggestion showed by the quality assistant is not helpful or correct, you have to tap on "Ignore".
The lyrics will be saved and the task added in the completed list.
The Spotify player is running in delay compared to Musixmatch
Sometimes when you pause the song and manually go to 0.00 with the progress bar fix the problem.