I have received a less amount than expected. Why?
Musixmatch requests the same amount shown on your personal "Payment Details" area and in the notification sent to your address (cf. "Musixmatch sent you a payment").
We don't apply any fees to your payment. The amount you'd receive corresponds to the amount published with the related exchange rate applied.
Your bank may apply a receiving fee to receive inbound wires to your bank account. Such a receiving fee is out of our control and is determined by your bank. If the amount you receive is less than the amount shown, please contact your bank.
In order to help your bank to determine what the fee was for, we can provide the payment confirmation (please contact us at email@example.com).