Try these steps in order if the Musixmatch Studio isn't working correctly.
General steps in your browser
1. Access the Studio using the latest version of Google Chrome.
2. Refresh the page a few times, or click "Try again" if that button appears.
3. Clear your browser cache.
4. Try incognito mode in Google Chrome.
5. Try a new browsing session with all extensions disabled. Third-party extensions can affect the Studio's performance.
Check your audio source connection
On Spotify
1. Confirm your Spotify subscription is still active.
2. Disconnect and reconnect your Spotify account on Musixmatch.
3. Check Downdetector to see whether Spotify is temporarily down.
On Apple Music
1. Confirm your Apple Music subscription is still active.
2. Disconnect and reconnect your Apple Music account on Musixmatch.
3. Check Downdetector to see whether Apple Music is temporarily down.
Still not fixed?
Search the Studio troubleshooting articles in the help center for your specific error. The source material does not name a direct support channel for issues these steps don't resolve.