Below you can find a list of possible reasons why your rewards may have been delayed or withheld.
Please make sure you go through this checklist carefully before contacting our customer support team.
If you contact us and have not done any of these steps, we will have to redirect you here.
✅ Have you added your payout information?
Seems obvious, but we won't be able to send you your well-deserved rewards if you haven't provided us with your payout information. Learn how to here.
If we’ve already sent the month’s rewards before you add your payment information, don’t worry! We send rewards monthly and so you just have to make sure you’ve correctly added your payout information, and you'll be eligible to receive the reward in the following month.
✅ Have you reached the minimum task threshold?
Imagine you have a wallet that Musixmatch looks after for you.
Every time you complete a mission task, the amount it's worth (usually 0.5USD) is added to it. At the end of every month, Musixmatch checks your wallet and if there's at least 50 USD there, will directly send all funds gathered in the next reward batch.
If there isn't yet 50 USD, the amount will stay in your wallet to be counted the next month.
Confused?
Let’s try with an example. 🙂
Scenario: You complete 80 tasks in January and 50 tasks in February within The Jukebox mission (0.5 USD per task).
Rewards gathered in January for the 80 tasks: 40 USD.
You will not receive 40 USD in the next monthly payout of February as you have not reached the minimum threshold of 50 USD.
Rewards gathered in February for 50 tasks: 25 USD.
You will receive 65 USD in the next monthly payout of March.
This is the sum of 40 USD (earned from January) and 25 USD (earned from February) as you have now reached, in January and February together, the minimum threshold of 50 USD.
Each month you'll see our wallet reflecting all the tasks you submitted in the previous month, regardless of the deadline of the mission you sent them in.
✅ Have you been careful regarding the number of 'Error' tracks in your monthly contributions?
Mission tracks that give an 'Error' result are rewarded at the usual rate for the mission but only to a maximum of 5 per day. It's for that reason that we encourage Curators to be mindful of how many tracks are giving this result. You shouldn't feasibly receive any more than 5 per day, but if you do, it's very important that you notify a Moderator on the Curator Slack Workspace.
✅ Has Musixmatch already sent the rewards this month?
🗓️ Throughout each month, the Musixmatch team checks the quality of your work.
Once the quality check has been completed and confirmed, the reward will be approved.
We send rewards as early as possible up to the 20th of each month. When exactly you receive your rewards can differ based on several factors, including but not limited to:
Your location
Your payout type (PayPal/Bank Transfer)
Your currency
If you hear/see that a fellow Musixmatch Curator has received their reward, but you haven’t yet, don’t panic! 🧘
⏰ In this case, wait for at least 3 days and check the other sections of this article. This should allow enough time for all possible rewards to arrive, regardless of the various factors. If none of the other section of this article apply to you and your reward still hasn’t arrived after these 3 days, please fill in this form for support.
You can also review the status of your rewards in the Payment Details section, reachable from the Wallet in the Musixmatch Studio. It’s a good idea to do this before contacting our Customer Support team.
💬 Still need help?
For all support related to rewards, we encourage you to fill in this form. For reasons of privacy and security, we can't handle your reward reports via Slack, so please be sure not to report them there.