General Steps on your browser
Be sure to access the studio via the most updated version of Google Chrome
Refresh the page a few times or click the "Try again" button if it appears.
Clear the cache
Try incognito mode (always on Google Chrome)
Try a completely new session (third-party extensions can have a negative impact on the performance of the Studio, so it's best to try without them!)
Recheck your audio source connection
๐ On Spotify:
Double check that your subscription with Spotify is still active
Disconnect and reconnect your Spotify account on Musixmatch
Check here to see if Spotify is temporarily down
โค๏ธ On Apple Music:
Double check that your subscription with Apple Music is still active
Disconnect and reconnect your Apple Music account on Musixmatch
Check here to see if Apple Music is temporarily down
Problem not fixed yet?
Please check the other troubleshooting articles in our Help Center ๐ ๏ธ