Work through the checklist below before contacting support. It covers the reasons rewards are usually delayed or withheld. If you contact support without checking these first, we will ask you to come back here.
Reward questions go through the support form, not Slack.
For privacy and security reasons, Musixmatch cannot handle individual reward reports over Slack.
1. Check whether you added your payout information
We cannot send a reward without your payout details on file. See What do I need to do to get my rewards? to add yours.
If Musixmatch already sent this month's rewards before you added your payout information, you have not missed out. Rewards go out monthly: once your payout information is correct, you become eligible for the following month's payout.
2. Check whether you reached the $50 minimum threshold.
Musixmatch tracks a wallet on your behalf. Every mission task you complete adds its value (usually $0.50) to that wallet. At the end of each month, Musixmatch checks the balance:
- If it is $50 or higher, the full amount goes out in the next reward batch.
- If it is below $50, it carries over and keeps accumulating until it clears the threshold.
Example: you complete 80 tasks in January and 50 in February in a mission paying $0.50 per task.
- January earns $40. That is below $50, so it does not pay out in the February batch. It carries over.
- February earns $25. Combined with January's carryover, your wallet holds $65, which clears the threshold.
- The March batch pays $65 ($40 from January plus $25 from February).
Each month's wallet update reflects every task you submitted the previous month, regardless of which mission's deadline it fell under.
3. Check your 'Error' track count
Mission tracks that return an 'Error' result still pay at the mission's usual rate, but only for the first 5 per day. If you are consistently seeing more than 5 'Error' results a day, that is worth flagging: contact a moderator directly on the Curator Slack Workspace. (The source for this article does not name a specific channel for 'Error'-result reports, so use direct contact with a moderator rather than guessing at a channel name.)
4. Check whether Musixmatch has already sent this month's rewards
Musixmatch checks contribution quality throughout the month. Once that check is confirmed, your reward is approved and sent, no later than the 20th of the month. Exactly when you receive it depends on:
- Your location
- Your payout type (PayPal or bank transfer)
- Your currency
If another Curator says they received their reward and you have not, that is not necessarily a problem. Wait at least 3 days, then re-check the items above: this covers the range of normal processing time across payout types and locations.
You can also check your reward status yourself: open the **Payment Details** section from the Wallet in Musixmatch Studio. Check this before contacting support.
Still need help?
If none of the checks above apply to you and your reward still has not arrived after 3 days, fill in the support form. Reward reports are not handled through Slack.