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Why isn't my Musixmatch Premium subscription working?

Problems or issues with your Musixmatch Premium subscription? Try these steps

Updated over a week ago

👉 If you have purchased your Premium subscription, please make sure you are logged into Musixmatch with the same account you used when you upgraded to Premium. 💎

👉 If you received Premium for free after gaining the Curator status, ensure that you are logged in with the account related to that account and not with a different one.

If your previously purchased Premium subscription still isn’t displaying correctly, you can restore it by following these steps:

  1. Open the app and make sure you're logged in (always with the same log in method related to the account the purchase was made from).

  2. Go to Settings.

  3. Tap the Premium badge.

  4. When the paywall appears, select Restore Subscriptions.

Progetto senza titolo (1).jpg

Your Premium access should reactivate right away. If it doesn’t, try restarting the app or reach out to our support team for help.

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