If you receive an email stating "Issue with your full-length video creation" after generating a lyric video, it may be due to a momentary issue with our video tool.
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In such cases, we recommend trying again after a few minutes.
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If the problem persists, please reach out to our Pro Support Team at pro-plans@musixmatch.com.
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Additionally, in case the automatic refund doesn’t work, our team will assist you by restoring the used credit.