I have purchased a Pro Plan but I cannot see the details of my purchase in Musixmatch Pro. Why?

Using multiple accounts with the same email to sign in

On Musixmatch, each login method is associated with a different account (Google login, direct email, Apple login, etc.). Therefore, if you have multiple login methods with us, it may be the reason you are not able to view your subscription.

Try to see if the subscription is active, try first to log in with each different method you previously used.

You purchased the Pro Plan with a different email

Another reason may be that you have purchased the Pro Plan with an email that is different from the email that you created your Musixmatch Pro account with.

In this case, you will need to contact our customer support team using this support form, and we will assign your subscription to the correct account.

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