Quality is what keeps the Musixmatch lyrics catalogue something the community can be proud of, and it's what drives Curators to keep perfecting the songs they contribute to. Nobody gets it right every time, so Musixmatch built a system of support and mentoring to help everyone do their best work, and a further process for the rare cases where mentoring alone doesn't fix the problem.
If you notice a contribution that doesn’t display the high quality we strive for, we encourage you to take the following steps:
1. Consider the nature of the error(s) you’ve found.
Is it something that suggests a slight/honest deviation from the Writing Guidelines, or an intentional attempt to rush the task/abuse the mission system? Examples of the former could be misheard lyrics, and formatting, grammar, structural based issues. Examples of the latter could be working in non-native languages, hit saving, and false instrumental markings.
2. If the former, reach out to the contributor on one of our Community Slack workspaces.
The aim is to gently inform them of and explain the errors made, and encourage them to make adjustments going forward.
3. If you can't find them, report them via the form linked in the channel description of the #reporting-member channel in the Curator Slack Workspace.
The form will prompt you to provide all the information we'll need to consider the report.
4. Wait for news of your report
We prioritize reports of this kind, and will respond as soon as possible. You can expect your case to be handled within a single working day. Depending on the case, we’ll then either send a warning to the user, or directly downgrade their status. You will receive news of your report via email.
A note… 🎵
Whether contacting contributors personally or reporting them via the channel, it’s very important that your language and tone is considered and appropriate. Even in cases with extreme issues, aggressive messages are not supported; their only result is to damage the integrity and environment of our community spaces.
Speak to others as you’d like to be spoken to, and remember there’s always a person behind the other screen! We should also all be actively ready and willing to hear the feedback of others. Try not to be defensive, and remember that we're all here with the same goal, to curate accurate and high-quality lyrics contributions.