How to verify my identity on Musixmatch Pro?

At Musixmatch, our commitment to quality and authenticity drives every aspect of our operations. This commitment extends to guaranteeing that only the rightful owners have control over their artistic creations.

The identification process aims to improve trust and safety across all Musixmatch environments and additional protections for all the artists that want to manage their lyrics.

When you try to edit the lyrics of a song on Musixmatch Pro, you may see this message:

The two options to verify your artist on Musixmatch Pro

1/ Fast track verification with a Musixmatch Pro Subscription

Purchasing a Musixmatch Pro Plan is the fastest way to get your artist verified and get all the support you wish along the process.

Hit "Subscribe" and your artist profile will be verified within 1 workday.

2/ Stay on a free plan and provide a valid government issued photo ID

Free users that want to claim their artist profile, will need to verify their Identity first.

This process involves careful human review, which means the time it takes can vary depending on the type of user and the complexity of the verification needed.

Musixmatch partners with Stripe for secure identity verification.

Data will be stored and may be used according to the Stripe Privacy Policy and the Musixmatch S.p.A. Privacy PolicyLearn more.

Once you click on "Verify with your ID", you will be redirected to their website where you will need to choose the option you prefer between taking a picture of the ID with your phone, with a webcam or upload a file.

Once the verification process on Stripe is completed, you will be redirected to Musixmatch Pro and if the verification was successful you will see a message saying "Your identity has been confirmed".

Stripe can verify the authenticity of ID documents from these countries:

Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bolivia, Brazil, Bulgaria, Cameroon, Canada, Chile, China, Colombia, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Moldova, Mongolia, Morocco, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nigeria, North Macedonia, Norway, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam.

What if I am not from one of the countries listed above, or Stripe is unable to verify my ID?

Please fill in this form with the required documentation.

Our support team will do the necessary checks and get back to you.

What to do when the identity verification fails?

After you add your ID on Stripe, you may see one of the following errors:
  • Something went wrong
  • An error has occurred while initializing your ID check
  • An error has occurred while verifying your identity {stripe_last_error_reason}

In both cases, we would recommend you to Try again a few times.

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