Musixmatch Studio Errors: a troubleshooting guide
In the following list, you can find all the errors you may experience when using the Musixmatch Studio.
If troubleshooting is not present for your error, we kindly invite you to read the following article, where we explain the general steps for solving the main issues:
👉 Musixmatch Studio: How to solve the main issues?
We also recommend to reach out to our community, who will be able to help you troubleshoot the technical issue you are experiencing:
👉 Join now the slack Community
For any error involving another site/DSP (Spotify, Amazon, Apple Music), we invite you to also check to see whether there are issues on their side. You can either check here or on social media.
| Error | Type | Info | Troubleshooting |
| dr_no_draft dr_restore dr_save d dr_generic |
Draft lyrics error | Something went wrong by saving the draft. Please fill out the Support form. | Support form |
| tc_generic | Track data missing | Sorry, we couldn't match this track on our catalogue. | No audio track |
| pl_generic | Couldn't play track | Sorry, the audio of this track is not available right now. | No audio track |
| pl_dsp_not_connected pl_dsp_unsupported | DSP not connected | Please connect your Spotify or Apple Music account | Spotify connect |
| pl_az_status_code pl_az_no_uri |
Amazon/Spotify player error | Sorry, the audio of this track is not available right now. | No audio track |
| pl_sp_no_track | Spotify player error | Sorry, the audio of this track doesn't exist. | No audio track |
| pl_sp_premium pl_sp_account |
Spotify player error | Sorry, Spotify Premium is required in order to play this track. | Premium required |
| pl_sp_unavailable_country | Spotify player error | Spotify track not available in the current country | Support form |
| pl_sp_unavailable_track | Spotify player error | Sorry, we can't find this track on Spotify right now. | No audio track |
| pl_sp_auth | Spotify player error | Sorry, we can't find this track on Spotify right now. | Support form |
| pl_az_auth | Amazon player error | Sorry, we can't find this track on Amazon right now. | Support form |
| pl_az_track | Amazon player error | Sorry, we can't find this track on Amazon right now. Try again later. | No audio track |
| pl_init | Failed to initialize player | Something went wrong. | General |
| pl_7d_track |
Couldn't play track | Sorry, the audio of this track is not available right now. | No audio track |
| pl_7d_auth pl_dsp_connect_fail |
Connection error | Sorry, an error happened while connecting your account. | Support form |
| pl_dsp_disconnect_fail | Disconnection error | Sorry, an error happened while disconnecting your account. | Support form |
|
pl_ap_config pl_ap_content_restricted pl_ap_invalid_args pl_ap_media_certificate pl_ap_media_descriptor pl_ap_media_key pl_ap_media_license pl_ap_media_playback pl_ap_media_session |
Apple player error | Sorry, the audio of this track is restricted or not available | Support form |
| pl_ap_network | Apple player error | Sorry, a network issue occurred. Try again. | General |
| pl_ap_not_found | Apple player error | Sorry, the audio of this track doesn't exist. | No audio track |
| 3
pl_ap_server pl_ap_service_unavailable |
Apple player error | Sorry, the audio of this track is not available or doesn't exist. | Support form |
| pl_ap_sub | Apple player error | Sorry, a valid Apple Music subscription is needed in order to play this track. | Premium required |
| pl_ap_unknown pl_ap_unsupported |
Apple player error | Sorry, the audio of this track is not available right now. | General |
| pl_ap_content_unavailable | Apple player error | Sorry, we can't find this track on Apple Music right now. Try again later. | No audio track |
| rt_generic | Reporting failed | Sorry, a problem happened while reporting. | Support form |
| sv_generic sv_lyrics sv_sync sv_credits sv_tag_structure sv_tag_performer sv_translate sv_mood sv_instrumental |
Saving failed Saving failed Saving failed Saving failed Saving failed Saving failed Saving failed Saving failed Saving failed |
Sorry, a problem happened while saving. | Saving issues |
| tr_generic | Translation error | There was an error sending the translation. Please try again later. | Support form |