Troubleshooting guide for the Studio

Error

Type

Info

Troubleshooting

dr_no_draft
dr_restore
dr_save d
dr_generic
​

Draft lyrics error

Something went wrong by saving the draft. Please fill out the Support form.

Ask the Community
​

tc_generic

Track data missing

Sorry, we couldn't match this track on our catalogue.

No audio track
​

pl_generic

Couldn't play track

Sorry, the audio of this track is not available right now.

No audio track
​

pl_dsp_not_connected pl_dsp_unsupported

DSP not connected

Please connect your Spotify or Apple Music account

Spotify connect

pl_az_status_code
pl_az_no_uri
​

Amazon/Spotify player error

Sorry, the audio of this track is not available right now.

No audio track
​

pl_sp_no_track

Spotify player error

Sorry, the audio of this track doesn't exist.

No audio track

pl_sp_premium
pl_sp_account

Spotify player error

Sorry, Spotify Premium is required in order to play this track.

Premium required

pl_sp_unavailable_country

Spotify player error

Spotify track not available in the current country

Ask the Community

pl_sp_unavailable_track

Spotify player error

Sorry, we can't find this track on Spotify right now.

No audio track

pl_sp_auth

Spotify player error

Sorry, we can't find this track on Spotify right now.

Ask the Community

pl_az_auth

Amazon player error

Sorry, we can't find this track on Amazon right now.

Ask the Community

pl_az_track

Amazon player error

Sorry, we can't find this track on Amazon right now. Try again later.

No audio track

pl_init

Failed to initialize player

Something went wrong.

General
​

pl_7d_track
​

Couldn't play track

Sorry, the audio of this track is not available right now.

No audio track
​

pl_7d_auth
pl_dsp_connect_fail

Connection error

Sorry, an error happened while connecting your account.

Ask the Community

pl_dsp_disconnect_fail

Disconnection error

Sorry, an error happened while disconnecting your account.

Ask the Community

pl_ap_auth
pl_ap_config
pl_ap_content_restricted
pl_ap_invalid_args
pl_ap_media_certificate
pl_ap_media_descriptor
pl_ap_media_key
pl_ap_media_license
pl_ap_media_playback
pl_ap_media_session
​

Apple player error

Sorry, the audio of this track is restricted or not available

Ask the Community
​

pl_ap_network

Apple player error

Sorry, a network issue occurred. Try again.

General

pl_ap_not_found

Apple player error

Sorry, the audio of this track doesn't exist.

No audio track

3 pl_ap_quota_exceeded
pl_ap_server
pl_ap_service_unavailable
​

Apple player error

Sorry, the audio of this track is not available or doesn't exist.

Ask the Community

pl_ap_sub

Apple player error

Sorry, a valid Apple Music subscription is needed in order to play this track.

Premium required
​

pl_ap_unknown
pl_ap_unsupported
​

Apple player error

Sorry, the audio of this track is not available right now.

General
​

pl_ap_content_unavailable

Apple player error

Sorry, we can't find this track on Apple Music right now. Try again later.

No audio track

rt_generic

Reporting failed

Sorry, a problem happened while reporting.

Ask the Community

sv_generic
sv_lyrics
sv_sync
sv_credits
sv_tag_structure
sv_tag_performer
sv_translate
sv_mood
sv_instrumental
​

Saving failed
Saving failed
Saving failed
Saving failed
Saving failed
Saving failed
Saving failed
Saving failed
Saving failed
​

Sorry, a problem happened while saving.

Saving issues

tr_generic

Translation error

There was an error sending the translation. Please try again later.

Ask the Community